Quick Answer
DentalOS does not support bulk user import or bulk user updates. Users must be added and updated one at a time. Microsoft Entra integration does not automatically provision users in DentalOS; each user must be created manually in DentalOS.
Applies To
Product: DentalOS
Plan: All plans
Role: Admin
Limitations Overview
- No bulk import: Users must be added to DentalOS one at a time.
- No bulk update: Changes such as assigning locations must be made one user at a time.
- No automatic user provisioning with Microsoft Entra: Adding a user in Microsoft Entra does not automatically create them in DentalOS. You must add the user manually in DentalOS. The user's Entra email address must be used as their DentalOS username, and the same email address must also be entered in the email field. Automatic provisioning is a planned future enhancement.
- Fixed session timeout: Session timeout is fixed at 120 minutes and cannot be changed in DentalOS.
- Password complexity: Password requirements such as minimum length are managed by your identity provider and cannot be changed in DentalOS.
- Security settings apply to all users: You cannot exempt individual users from security settings, and you cannot roll out SSO in phases.
Need More Help?
If these steps did not resolve your issue, contact Planet DDS Support and include the following:
- Screenshot or screen recording of the issue
- Your account name or Practice Group ID (PGID)
- The exact error message text, if any
- What you were doing when the issue occurred