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Manage a User's MFA Enrollment in DentalOS

Michael Satterfield
Updated

Quick Answer

To manage a user's MFA enrollment in DentalOS, open the user's profile, go to the 'Security settings' tab, and remove the old MFA factor from the 'Multi-factor authentication' section. The user can then sign in and enroll their new phone number or email.

Applies To

Product: DentalOS
Plan: All plans
Role: Admin

Steps

  1. Select 'Users' and open the user's profile.
  2. Open the 'Security settings' tab.

  3. In the 'Multi-factor authentication' section, remove the user's old MFA factor.

    The Multi-factor authentication section of a user's Security settings tab, showing the Manage the MFA factors enrolled for this user area

  4. If the user's phone number or email has changed, update it on the 'Profile & settings' tab.
  5. Ask the user to sign in again and enroll the new phone number or email.

Expected Result

When complete, the old MFA factor is removed from the 'Multi-factor authentication' section. The user can sign in and enroll their new phone number or email as their MFA factor.

Need More Help?

If these steps did not resolve your issue, contact Planet DDS Support and include the following:

  • Screenshot or screen recording of the issue
  • Your account name or Practice Group ID (PGID)
  • The exact error message text, if any
  • What you were doing when the issue occurred

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