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View the DentalOS Audit Log

Michael Satterfield
Updated

Quick Answer

The DentalOS audit log records actions taken in DentalOS, such as creating or deleting users, resetting passwords, and updating the organization. To view it, go to 'My Organization' and select 'Audit log'.

Applies To

Product: DentalOS
Plan: All plans
Role: Admin, Group Admin

Steps

  1. Select 'My Organization'.
  2. Select 'Audit log'.
  3. Use the 'Search', 'Start date', and 'End date' controls to filter events.
  4. Select 'Export CSV' to download the results.

The DentalOS audit log showing recorded events with columns for timestamp, IP address, actor, device, action, entity, description, and result

Each event shows the action (for example UPDATE or DELETE), the entity affected (for example User or Organization), a description, and the result.

What the Audit Log Includes

The audit log records actions taken in DentalOS: for example creating or deleting users, resetting passwords, and updating the organization. It is not a combined view of your connected products and DentalOS. Actions taken inside Denticon, Cloud 9, Apteryx, or other connected products are recorded in those products.

Note: Group Admins can open the audit log, but they see only events for their own organization group. They cannot open security settings.

Need More Help?

If these steps did not resolve your issue, contact Planet DDS Support and include the following:

  • Screenshot or screen recording of the issue
  • Your account name or Practice Group ID (PGID)
  • The exact error message text, if any
  • What you were doing when the issue occurred

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