Quick Answer
Use the Launchpad on the DentalOS dashboard to open Denticon or Cloud 9 with a single click. You do not need to sign in again after launching either product.
Applies To
Product: DentalOS, Denticon, Cloud 9
Plan: All plans
Role: All users
Before You Begin
- You must be signed in to DentalOS before launching any product.
- Your access to specific PGIDs or Cloud 9 URLs depends on the access you have been assigned. Super Admins automatically have access to all of the organization's products and accounts.
- What you can do inside each product is managed within that product, not in DentalOS.
Open Denticon
- Sign in to DentalOS.
- On the Launchpad, find the Denticon PGID you want to open.
- Select the rocket ship icon next to that PGID.
Denticon opens directly. You do not need to sign in again.
Open Cloud 9
- On the Launchpad, find the Cloud 9 URL you want to open.
- Select the rocket ship icon next to that URL.
- Select your schedule when prompted.
You do not need to sign in again. The Cloud 9 experience is the same as before.
Return to DentalOS
To switch to a different product or PGID, select the DentalOS (four-square) icon inside the product. This returns you to DentalOS, where you can launch the next product from the Launchpad.
Note: As your organization adopts additional products, they will appear on the Launchpad.
Expected Result
When complete, the selected product opens in your browser without prompting you to sign in. If you are asked to sign in again, confirm that you were signed in to DentalOS before selecting the rocket ship icon. If the product does not appear on the Launchpad, your account may not have been assigned access to that PGID or URL.
Need More Help?
If these steps did not resolve your issue, contact Planet DDS Support and include the following:
- Screenshot or screen recording of the issue
- Your account name or Practice Group ID (PGID)
- The exact error message text, if any
- What you were doing when the issue occurred