Quick Answer
DentalOS® is a unified platform layer that gives your organization a single login, a single identity system, and a single administrative console across Denticon, Cloud 9, and Apteryx. Instead of managing each Planet DDS product separately, DentalOS lets you add users once, enforce security policies centrally, and provision or deprovision access across all products instantly.
Applies To
Product: DentalOS (Denticon, Cloud 9, Apteryx)
Plan: All plans
Role: All users
Available: November 5, 2026
Overview
DentalOS® is a new platform layer that sits above your Planet DDS products, giving your organization a single login, a single identity system, and a single administrative console across Denticon, Cloud 9, and Apteryx.
Instead of managing each product separately with its own logins, its own user setup, and its own security controls, DentalOS unifies them under one entry point built around how DSOs actually operate.
Why it matters:
- DSOs previously had to manage each Planet DDS product in isolation, with separate org structures and duplicated onboarding for every product a user needed.
- There was no centralized way to enforce security controls like MFA or SSO across products.
- Admin fragmentation compounded as organizations added more locations and products.
- DentalOS solves this with one identity, one org structure, and one place to manage access.
What's Included
| Capability | What It Does |
|---|---|
| Single sign-on (SSO) | One login gives users access to every Planet DDS product they're assigned to. |
| Automatic user provisioning | Add a user once and they're provisioned across Denticon, Cloud 9, and Apteryx automatically. |
| Instant deprovisioning | Remove a user once and their access is revoked across all products immediately. |
| Centralized MFA/SSO via Entra ID | Enterprise-grade security controls configured in one place, applied everywhere. |
| Org hierarchy | A standardized Organization, Org Group, and Product structure that mirrors how DSOs are actually organized. |
How DentalOS Is Structured
DentalOS introduces a three-level hierarchy designed to match the way DSOs manage locations and products:
- Organization: The top-level entity representing your DSO.
- Org Group: A grouping within the organization, such as a region, division, or brand.
- Product: The individual Planet DDS products (Denticon, Cloud 9, Apteryx) assigned within each Org Group.
This structure replaces the need to configure user access and security settings separately for each product, giving admins one consistent view of the entire organization.
Who This Is For
DentalOS is built for any dental organization managing one or more Planet DDS products. Whether you run a single location or dozens, the benefits are the same: one place to add and remove users, one login for every product, and one location to enforce security settings like MFA. You do not need a dedicated IT team to get value from it.
Smaller practices in particular benefit from the simplicity of centralized administration. Instead of juggling separate logins and settings in each product, everything is managed from one console. When a staff member joins or leaves, one change covers all their access, across every Planet DDS product they use.
DentalOS is especially valuable for organizations that:
- Use two or more of Denticon, Cloud 9, or Apteryx.
- Manage onboarding and offboarding for staff across multiple locations.
- Need centralized security policy enforcement (MFA, SSO, password policies).
- Have grown to a size where per-product admin work has become time-consuming.
Getting Started with DentalOS
Step 1: Set Up Your Organization Structure
An administrator configures the organization's hierarchy, including the Organization, Org Groups, and the products assigned to each group.
Step 2: Configure SSO/MFA via Entra ID
Connect your organization's Entra ID (Azure AD) tenant to enable centralized single sign-on and multi-factor authentication across all assigned products.
Step 3: Add and Provision Users
Add a user once at the organization level and assign them to the appropriate Org Group and products. DentalOS automatically provisions their access across Denticon, Cloud 9, and Apteryx based on those assignments. No separate logins in each product are required.
Step 4: Users Log In Once
Once provisioned, users log in through DentalOS with a single set of credentials and gain access to every product they've been assigned, without needing to sign in separately to each one.
Step 5: Manage Access Centrally
When a user's role changes or they leave the organization, update or remove their access once in DentalOS. Changes apply instantly across all connected products.
Need More Help?
If these steps did not resolve your issue, contact Planet DDS Support and include the following:
- Screenshot or screen recording of the issue
- Your account name or Practice Group ID (PGID)
- The exact error message text, if any
- What you were doing when the issue occurred
Article Version 2.0 2026.07.31