Items to check:
Account Setup:
check if the customer has Twilio registration approved in setup > Acct Info > ‘Communications' tab.
if registration has not started (all four items are gray), investigate.
if approved then
(1) Office Setup:
check if the office(s) that are reporting the issue, are set up to have Automated Campaigns activated.
To do this, navigate to setup > Offices > Office setup > ‘Advanced’ tab.
’Automated Campaigns' field should be populated with a date. This is the start date for campaigns to begin working for the specific office.
if the date is already populated then go to (2)
(2) Campaign setup:
Confirm the campaign status is Active.
Confirm all other campaign settings are correct.
If they are ok, then go to (3)
(3) Mailing List setup:
Find the mailing list that is connected to the campaign,
Confirm the following for the mailing list criteria:
(a) Office Group:
If set to "Offices', confirm the correct office(s) are included in the mailing list.
If set to "Office Group', confirm the correct office Group is set up and active in Setup > Office Groups.
Confirm all other criteria in the mailing list are setup correctly.
Confirm the mailing list ‘get count' is greater than zero and should be a number close to the number of patients shown in the Reports > Lists > Patient/Resp. Party List Reports > 'Patient List’ report for that office.