Introduction:
This FAQ is intended to provide support for users looking to learn more about about what options their practices have to limit messages sent to patients by Automated Campaigns. The guide reviews the status of the Denticon's Patient Information page and how they apply to messages sent to patient accounts.
Question 1: Where can I find options to limit a specific patient's messages?
Answer:
The Patient > Patient Information menu will bring you to the Edit Patient Information page where statuses like “No Auto SMS”, “No Auto Email”, and “No Correspondence” are displayed for selection. If you make changes, be sure to press Save to confirm them before leaving the page.
Question 2: What are the different options and what does each option do?
Answer:
| STATUS TYPE | WHAT DOES IT EFFECT? | WHICH PLATFORMS ARE IMPACTED? |
| No selected statuses | A patient will receive texts and emails from Automated Campaigns and on-demand messages. | Both SMS and email for Automated Campaigns & on-demand messaging |
| “No Auto SMS” | When checked, the patient is opted-out from receiving text messages from Denticon for both Automated Campaigns and on-demand SMS messages, but technically their phone number is still able to receive SMS messages from the office phone number regarding Denticon Patient Messaging's texting platform (ex. Automated replies if a patient replies STOP to Reply STOP to unsubscribe.) | SMS ONLY for Automated Campaigns & on-demand messaging |
| “No Auto Email” | When checked then the patient is opted-out from receiving either Denticon's Automated Campaign emails or on-demand emails. | Email ONLY for Automated Campaigns & on-demand messaging |
| “No Correspondence” | When checked, a patient is disabled from receiving either SMS messages or emails from Automated Campaigns, but your team can still send on-demand messages to the patient (ex. Via Message Hub). | Both SMS and email for Automated Campaigns ONLY |
Question 3: How would I know if a patient has the option for “No Auto SMS” or "No Auto Email" Selected?
Answer:
If the patient's cell phone number or email address respectively is clicked on the Patient Overview and a template is selected to send, the patient will not be able to receive the message and an error will generate reading "Cannot send text message to Patient with No Auto SMS checked." or "Cannot send email to Patient with No Auto Email checked." respectively.
Question 4: If a patient is marked as inactive, will this prevent them from receiving messages?
Answer:
Patient Accounts marked as inactive are still able to receive messages according to the selections among “No Auto SMS”, “No Auto Email”, and “No Correspondence”. Please be sure to select the communication options you'd prefer for the inactive patient when de-selecting the "Active" option on their Edit Patient Information page.
Additional information:
Message Hub with Denticon Patient Communication
Article Version 1.1 2026.4.21