Denticon cannot reverse a Close Out for these reasons:
· data security
· data integrity
· report integrity
Patient records may be adjusted:
· access the Ledger screen
· click on the date of the wrong procedure
· click the Void Transaction button
· confirm the Void, which draws a line through the procedure
· click the Payments/Adjustment button
· click the radio button for “Adjustments Types”
· select the desired adjustment code which should be:
o a Production adjustment (Prod)
o reduces the ledger balance (-)
· enter the desired financial amount
If a replacement procedure needs to be charged to the patient record:
· add the correct procedure for today's transaction date
· once the procedure is entered, click the date of the newly entered procedure
· change only the "DoS Date" field to reflect the correct DOS date
· click the Save button, which populates the DOS date in the procedure's description field