Someone in our office accidentally closed out our office. Now, we can't change or delete past transactions. How may we reverse the Close Out?

Denticon cannot reverse a Close Out for these reasons:

• Data security
• Data integrity
• Report integrity

Patient records may be adjusted:

1. Access the Ledger screen
2. Click on the date of the wrong procedure
3. Click the Void Transaction button
4. Confirm the Void, which draws a line through the procedure
5. Click the Payments/Adjustment button
6. Click the radio button for “Adjustments Types”
7. Select the desired adjustment code which should be:
   • A Production adjustment (Prod)
   • Reduces the ledger balance (-)
8. Enter the desired financial amount
   

If a replacement procedure needs to be charged to the patient record:

• Add the correct procedure for today's transaction date
• Once the procedure is entered, click the date of the newly entered procedure
• Change only the "DoS Date" field to reflect the correct DOS date
• Click the Save button, which populates the DOS date in the procedure's description field