The only requirements for using Denticon’s Help Portal are:
- the user must be listed as a unique user in “Setup / Security / Users”
- the user’s login entry must have an email address, preferably an office/corporate email address rather than a personal email address
Denticon’s Help Portal Ticket System uses the email address which is recorded within “Setup / Security / Users” in order to allow the user access to the Help Portal to:
- search the KnowledgeBase for videos
- search the KnowledgeBase for written text references
- input Help Tickets for quick assistance from the Denticon Support Team
- access Help Tickets for review, update, and acceptance of Denticon’s “Suggested Solution” information
To ensure that the Ticket System communicates to the desired corporate email address:
- Click the word “Setup”
- Choose the “Security” and “Users” options from the drop-down box
- Select the user’s name
- Click the Edit button
- Edit the user's login entry, inputting a correct email address – preferably, a corporate email address. This is the address which will be used to communicate with the staff member regarding tickets.
- Click the Save button
- IMPORTANT final step: Have the user login to Denticon, and click Help / Help Portal. This action will update the email address which is used in the Help Tickets.