Quick Answer
To manually select a different XVWeb location, sign in to XVWeb and use the location dropdown in the top-right corner to choose the correct location. The selection is saved in your browser until cookies are cleared or a location is automatically assigned.
Applies To
Product: Apteryx (XVWeb); also applies to non-Denticon practice management software users
Plan: All plans
Role: All users
Before You Begin
- For Denticon customers, XVWeb is expected to automatically select the correct location. If automatic selection is not working, refer to Managing XVWeb Site Locations before using this manual process.
- Manual location selection is required for users on practice management software other than Denticon.
Steps
- Sign in to XVWeb.
- Locate the location dropdown in the top-right corner of the screen. It displays the currently selected location.
- Click the dropdown and select the correct location from the list.
Expected Result
When complete, the dropdown in the top-right corner will display the newly selected location. XVWeb will remember this selection and apply location-specific settings, such as AI tools and enhancements, accordingly. The selection persists until browser cookies are deleted or reset, or until an XVWeb location is automatically assigned.
Need More Help?
If these steps did not resolve your issue, contact Planet DDS Support and include the following:
- Screenshot or screen recording of the issue
- Your account name or Practice Group ID (PGID)
- The exact error message text, if any
- What you were doing when the issue occurred
Article Version 1.1 7/6/2026