There are a few possible causes for this issue: 1) the user is logged in under a different user's credentials, 2) Denticon is being used in a browser tab instead of a separate window, or 3) AutoFill is active on the browser.
To troubleshoot these issues, users should do the following:
-Go to planetdds.com and use the Client Login to launch Denticon in its own window
-Make sure the user is logged in under their own credentials
-Turn off AutoFill on the browser
Autofill is a function of some applications and software that uses previously entered information to automatically complete the entry when you start typing. Denticon recommends that you do not utilize this function for HIPAA and security reasons. You or your IT team can easily manage the autofill function in the browser you’re using to access Denticon.
For Chrome:
- Locate the three vertical dots on the upper right-hand side (located under the X to exit page)
- Select Settings
- On the upper left-hand side, you'll see "AutoFill"
- Click on AutoFill and remove that feature for Addresses and more*
- Toggle Off
- Open Microsoft Edge.
- Click the three dots (...) in the top-right corner and select Settings.
- On the left sidebar, click Profiles.
- Select Personal info (or Addresses and more).
- Toggle off Save and fill basic info.
- (Optional) Turn off Enable machine learning powered autofill suggestions if you want to stop predictive suggestions entirely.
For Passwords: Go back to the Profiles menu and select Passwords. Toggle off Offer to save passwords. You can also review or delete already-saved passwords in this section. For Payment Info: Go back to the Profiles menu and select Payment methods. Toggle off Save and fill payment info.
Article Version 1.1 2026.06.03