Summary: When contacting Planet DDS Support, you may be asked to provide your browser name and version number. This helps our team quickly identify compatibility issues and provide the most accurate assistance. Follow the steps below for your browser.
Google Chrome
Steps
1. Open Google Chrome on your computer.
2. Click the three vertical dots (⋮) in the top-right corner of the browser window.
3. Select "Help" from the dropdown menu.
4. Click "About Google Chrome".
5. Your browser version will be displayed at the top of the page (e.g., Version 124.0.6367.207).
📌Note: Chrome will also automatically check for updates when you open this page. If an update is available, it will begin downloading immediately.
Alternative (Quick) Method
You can also type the following directly into your Chrome address bar and press Enter:
chrome://settings/help
Microsoft Edge
Steps
1. Open Microsoft Edge on your computer.
2. Click the three horizontal dots (···) in the top-right corner of the browser window.
3. Select "Help and feedback" from the dropdown menu.
4. Click "About Microsoft Edge".
5. Your browser version will be displayed on the page (e.g., Version 124.0.2478.97).
📌 Note: Like Chrome, Edge will check for and apply any available updates when you open this page.
Alternative (Quick) Method
You can also type the following directly into your Edge address bar and press Enter:
edge://settings/help
Sharing Your Browser Version with Support
Once you have your browser version, include it when submitting or replying to a support ticket. You can copy the full version string (e.g., Version 124.0.6367.207) and paste it directly into your ticket reply.