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An insurance carrier is requesting more information for a procedure submitted within a claim (x-rays, perio-chart, narrative). How can we resubmit the claim to the carrier for a specific procedure and not all procedures?

Christina

July 14, 2023 17:09
Updated

After submitting a claim, users can resubmit with select procedures. This applies to both claim statuses, Sent or Closed.

From the Patient Ledger

Click on the Date next to the claim to view the claim details.
When viewing the details of a submitted claim, checkboxes will appear next to each procedure
All the boxes will be marked by default
Keep the checkmark next to the procedure(s) that should be resubmitted
Click Reprint or Recreate E-Claim

A note will be added on the ledger next to claim for the user to hove the mouse over the 'N' and review.