An insurance carrier is requesting more information for a procedure submitted within a claim (x-rays, perio-chart, narrative). How can we resubmit the claim to the carrier for a specific procedure and not all procedures?
How do we re-create an electronic claim for re-sending to the carrier?
How can I electronically resubmit a pre-authorization claim?
My patient indicated at the appointment there was insurance with carrier A. Now my patient tells me there is insurance with carrier B. How do I re-submit the claim to carrier B?
How can I resubmit or reprint a pre-authorization claim?
I’ve sent a claim via electronic means, but now I need to print the claim and mail to the insurance carrier. How do I print a claim?
I created a claim today for a patient with the wrong tooth information (number, surfaces). How do I send it out with the correct tooth number?
I created a claim in the past for a patient with the wrong information (tooth number, surfaces, procedure codes). We’ve already closed out our data, and updated our statement date. How do I correct the information?
Our office has closed our month, and closed a claim prior to the close-out date. Is there a way to unclose the claim, and resubmit?

My patient indicated at the appointment there was insurance with carrier A. Now my patient tells me there is insurance with carrier B. How do I re-submit the claim to carrier B?

Matt Murray

August 12, 2023 14:44
Updated

Access the Patient Account, click on Primary. Add the new insurance.

If a patient’s insurance is changed and there are open claims, Denticon will now alert users that there
are open claims and give the user a prompt to resubmit with the new insurance if needed.

An icon will be displayed on the patient overview to indicate that the new insurance has not been billed.
Users can click on this icon to rebill.

Note: Open claims with partial payments from the previous insurance will not be listed for rebilling

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