Question:
Prior to 2/18/25 I could see all my tickets in the Denticon Support Portal (Help > Get Help > my name > activities) but now I cannot see them. I need assistance seeing my tickets, who can help me?
Answer:
Please submit a support ticket to the Denticon or Apteryx support team to request that all of your Apteryx Branded tickets be switched to the Planet DDS Brand so you can view and manage those tickets them from the Denticon Support Portal.
You should receive updates to your tickets via the email address on file with your Denticon user account (Setup > Security > Users > select username > Edit > Email). Replying to these emails is quick but we recommend sending replies via the Support Portal for the highest security and best experience.
Additional information:
How can I communicate with members of the Denticon support team?