Introduction:
Denticon offers a restorative chart that graphically displays pre-existing conditions, completed treatment, and treatment planned treatment. There are multiple tabs of the restorative chart page that allow users easy access to the perio chart, xrays, progress notes, treatment plans, and medical history.
Issue description:
Clicking on the "Treatment Plan" tab of the restorative chart shows listed treatment, but viewing the restorative chart, the treatment planned treatment is not displaying graphically as it should.
Signs:
Treatment Plan tab shows treatment planned treatment:
Graphic restorative chart does not display treatment as expected:
Basic troubleshooting steps:
The graphic restorative chart can filter the treatment plan based on the Tx Plan ID (a default Tx Plan ID is always selected).
1. Review the treatment plan ID of the treatment that is not drawing on the restorative chart.
2. Review treatment plan ID of the filter applied to the restorative chart. If the two do not match, set the filter to the treatment plan ID of the treatment planned treatment that is not displaying, and the treatment should now display.
Best Practices:
When a Tx Plan ID is chosen, only treatment plans associated with that ID will appear in the grid and be applied to the drawing. If a treatment plan with the selected Tx Plan ID exists, it will override the completed drawing for that tooth. Otherwise, the completed drawing will remain visible.
Contact support:
If the missing treatment planned belongs to the same treatment ID the restorative chart filter is set to, please contact support.