Occasionally, we get an error message: “The main windows of the application is unavailable, so the patient overview information cannot be shown.” What is wrong?
Is there way you can see the Denticon program bigger, to fill up my computer screen?
When I access Denticon outside of our office (home, library, etc), I cannot see portions of the program. Mainly, I cannot view the Scheduler window. Why can’t I access all of Denticon outside of my office?
When we right-click the appointment, the lower portion of the selection is not visible for selection. What do we need to do to correct this?
When we try to move around in Denticon, we have problems. We never had problems with Eaglesoft. What could cause the problem in my computer?
When we view the scheduler the appointments appear but the appointments are blank. How do we make the patient and appointment details appear in the appointment?
Why isn’t there a back or forward button in Denticon?

When we view the scheduler the appointments appear but the appointments are blank. How do we make the patient and appointment details appear in the appointment?

Sharmayne

May 24, 2022 20:38
Updated

The solution resides in the individual computer settings. When this occurs, Denticon discovers that the computer settings regarding the theme settings have been altered.

To correct:

· Click the Windows Start icon

· Select “Control Panel”

· Select “Personalization”

· Choose “Windows 7 Basic” theme

The computer screen will temporarily reduce brilliancy as the new settings are implemented into the computer.

Once the computer screen returns to full brilliancy, the Control Panel may be closed.

NOTE: These instructions apply when using Windows7 operating system. Usage of a different Windows operating system have similar settings in the Control Panel.

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