Occasionally, we get an error message: “The main windows of the application is unavailable, so the patient overview information cannot be shown.” What is wrong?

Issue description:
The screen error message means that the user has closed the Patient Window without using the "Logout" link.
When Denticon hears of this screen error message, we usually discover that the user has probably clicked the red/white X to close the Patient window. 

The error message generated if you have closed the main page but attempted to access anything within or from the Scheduler will read as follows: "The main Denticon window has been closed by a user action, so the chart information cannot be shown. To view the chart information please close this window and login again." 

Basic troubleshooting steps:

The Scheduler Window has no place to locate the desired information because the Patient window ("main page" or "My Page") is not open on the user's computer. To continue working in Denticon, the user should:

1. click the red/white X on the Scheduler Window to close the Scheduler
2. re-login to Denticon
3. re-establish both the Patient Window and the Scheduler Window
4. refrain from clicking the red/white X to close the Patient and/or Scheduler Window

Contact support:

If you are noting closing out the main page of Denticon and are still having issues, please take screenshots of any error messages and send them to the Denticon Support Team via Help > Get Help > Submit a Ticket or reply to your existing ticket via Help > Get Help > your name > My Activities > click ticket title. Please see the following article for more information: How can I reach Denticon's Customer Care Team for Support?  

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