A good way to identify and clear out missed and cancelled appointments is through the call list from the Appointment window.
From the “Scheduler” menu select the “Call List” option from the drop-down list.
Enter the date range for the search
Indicate other desired criterion
If an appointment has been rescheduled or a new appointment has been made for the patient, or if the patient has been removed from the call list, there will not be an entry for that patient’s previously missed or cancelled appointment on this screen.
To view the appointments that have been removed from the call list, place a checkmark at the box “Show Off Call List.”
Click the Search button
A listing of the matching appointments will appear at the bottom of the screen
To restore the patient appointment to the call list, place a checkmark in the box at “Off List” for that patient. The user may select multiple patients for removal from the list.
Click the Restore On Call List button
The indicated patient(s) will be added back to the call list.
Note: Restoring a patient’s missed or cancelled appointment to the Call List does not remove the information from the Missed Appointment List report nor the Appointment Cancellation List report, which are obtained through Reports/Appointments Reports. These list reports are a listing to understand the reliability of a patient to attend an appointment.
