When letters are generated via Print/Letters, the function is intended to generate the selected letter for a single patient. The question prompts allow for the letter to have customized text for the selected patient.
When letters are generated via the envelope icon or reports/Letters, the function is intended to generate the selected letter for multiple patients, all at once. Due to the mass generation of the letter in this screen, the question prompts do not allow the user to ensure the manual text entry to be properly entered for the desired patient.
Per Denticon’s “July 5, 2012 Build Release Notes” which may be accessed via Help / Release Notes:
Form Letters. Similar to the changes to the progress notes on the last build, form letters may now have questions and answers section(s). These are meant for a single patient letter where some of the body of the letter may vary by patient and / or situation.
Questions may be inserted into a letter in the Reports > Custom > Custom Letter. Then when this letter is selected to be printed for a patient, the user is given a chance to add specific information for this patient and the letter merges that information for you to print.