Summary
Administrators will receive an error when trying to access My Invoices. This is expected behavior following a recent platform update, and no further troubleshooting is needed on your end.
What Changed
As part of an update implemented on May 4, 2026, the "My Invoice" feature was retired and is no longer available for use.
How Invoices Are Accessed Now
Invoices are now accessed through the current invoicing workflow. To simplify the billing process, monthly invoice payment links are sent directly to clients, creating a more streamlined experience.
What This Means for Administrators
- The old "My Invoice" screen no longer displays invoice data — attempting to access it will result in an error.
- There is no action required to restore the old feature, as it has been permanently retired.
- Look for the monthly invoice payment link sent directly to your billing contact rather than logging in to view invoices manually.
Need Help?
If you have not received your monthly invoice payment link, or if you believe you should be receiving it but are not, please reach out to support so we can verify your billing contact information.
Article Version 1.0.7.22.2026