If the computer does not meet and maintain Denticon’s published minimum system requirements, the user will have a less than desired experience.
Basic Environment Setup For Denticon:
- A current version of the Windows operating system must be used
- Windows 11 is the current version of Windows that is HIPAA compliant.
- A current version of the web browser Microsoft Edge or Google Chrome must be used
- See the following for more details: Supported Browsers / How do we update our Browser?
- Denticon must be launched from PlanetDDS.com via the I'm A Client menu
- See the following for more details: How to Bookmark Denticon's Login Page
- A recently cleared cache (ideally once a week for best performance)
- See the following for more details: Sometimes Denticon Customer Care Representatives tell me that I need to clear the cache in my browser. How do I clear my browser cache?
- No extensions known to cause issues installed in your browser (MacAfee, Adobe Acrobat, NexHealth, etc.)
- See the following for more details: Troubleshooting Browser Extension Issues
Visual Guide:
- Always login to Denticon by going to www.PlanetDDS.com > I'm A Client > Denticon Login
- Do not save any direct shortcuts to login or any other direct pages to Denticon. Be mindful of Chrome, it automatically saves the most used page into a shortcut.
- If you need to bookmark a link, bookmark www.planetdds.com for quick access to Denticon’s login.
- Make sure all pop-up blockers are removed and all pop-ups from Denticon are always allowed. Many windows that open from Denticon such as the schedule and task manager, need this setting to open.
- If you have opened Denticon correctly, the URL (website address) bar should appear as follows:
- When Denticon is opened incorrectly, it would appear as follows:
- If you have opened Denticon correctly, the URL (website address) bar should appear as follows:
Article Version 1.2 2026.14.8