Skip to main content

Troubleshooting Treatment Plan and Patient Visit Issues in Denticon Practice Analytics

David Duncan
Updated

This article helps support teams resolve common issues related to treatment plan metrics, appointment data, and patient counts in Denticon Practice Analytics (DPA).

Case Acceptance Rate Is Lower Than Expected

Likely Cause

All diagnosed treatment plans — including old or historically unaddressed ones — are included in the denominator. A large backlog of unacted-upon treatment plans from previous periods will pull the rate down.

Resolution Steps

  1. Use the Case Acceptance Rate Details drill-through report to identify specific unaccepted plans.
  2. Check whether old treatment plans from previous periods are distorting current-period data.
  3. Consider whether a cleanup of historical treatment plan records in Denticon would be appropriate.

Unscheduled Patients with Treatment Plans Dollar Amount Seems Very High

Likely Cause

This metric includes all unscheduled treatment that is either accepted or unaccepted (but not completed). A high value typically indicates a large backlog of patients with diagnosed treatment who haven't yet scheduled — this represents a revenue opportunity, not necessarily an error.

Resolution Steps

  1. Use the Unscheduled Patients with Accepted Treatment Plan Details report to identify which patients to contact first.
  2. Prioritize patients with accepted (not just diagnosed) treatment for outreach.
  3. Cross-reference with the Front Office dashboard for additional context.

Missed Appointment % Seems Too High

Likely Cause

Appointments may not be consistently categorized as "Cancelled" vs. "Missed" in Denticon. DPA tracks these separately: Missed = no-show; Cancelled = patient contacted the office. Both are excluded from working day calculations but are tracked separately for analytics purposes.

Resolution Steps

  1. Confirm with the office team that they are properly categorizing missed vs. cancelled appointments in Denticon.
  2. Run the Patient Visit Analysis detail report to identify patterns by provider, insurance carrier, or time of day.
  3. Use the Front Office dashboard's No Show Appts (Last 7 Days) tile for recent trend analysis.

New Patient Counts Don't Match Expectations

Likely Cause

DPA defines a New Patient as one whose First Visit Date falls within the specified date range. In Morning Huddle specifically, New Patient Exams are appointments containing procedure code D0150 where the patient's First Visit Date is empty.

Resolution Steps

  1. Verify that patient records in Denticon have the correct First Visit Date populated.
  2. Confirm that D0150 exam codes are being used for new patient comprehensive exams only.
  3. Ensure that existing patients receiving D0150 for non-initial exams are not inadvertently triggering new patient counts.

Related to

Related articles