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MyTooth Go-Live Checklist

David Duncan
Updated

Keywords: MyTooth, go-live, checklist, Production Type, Appointment Type mapping, Find Slot Options, PMS Consent Letter, Fixed Operatory, QR code, SMS intake

Overview
Before a practice goes live with MyTooth, several configuration items must be completed to ensure appointments, forms, and scheduling logic function correctly within Denticon.

Resolution Steps (Required Pre-Go-Live Checks)

  1. Verify Communication Settings.
  2. Confirm Appointment Types are mapped to Production Types.
  3. Create required Forms and Packets.
  4. Complete PMS Consent Letter Mapping.
  5. Configure Find Slot Options.

Reference

Pro Tips

  • Avoid Fixed Operatory (Option C) unless the practice explicitly schedules by operatory rather than production type — this option bypasses Denticon's scheduling logic entirely.
  • Use QR codes for in-office completion and SMS/email links for pre-visit intake — this reduces check-in delays.
  • Most go-live issues trace back to Production Type mapping or Find Slot Options — review these two areas first when troubleshooting.
  • Train staff to recognize the MyTooth logo — this reduces confusion when reconciling online vs. manually scheduled appointments.

Notes for Support Reps

  • If a practice reports go-live issues, check Production Type mapping and Find Slot Options first — these are the most common root causes.
  • If a customer wants operatory-based scheduling instead of production-type-based scheduling, confirm they understand Fixed Operatory (Option C) bypasses Denticon's normal scheduling logic before enabling it.
  • Point customers to the MyTooth User Guide v3.2 for full configuration walkthroughs beyond this checklist.

 

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