Why did MyTooth create a duplicate patient?

Why did MyTooth create a duplicate patient?

Common causes

• Patient Matching Criteria too strict
• Patient used a different phone/email than what exists in PMS

Prevention

• Use First Name, Last Name, Birthdate matching unless you have strong data hygiene across locations
• Set Patient Matching Scope appropriately (Organization vs Location) 

Reference the MyTooth User Guide v3.2 -> LINK