Introduction:
This guide is for users who are encountering issues with reports stating that their files are too large (excluding Automated Campaign reports). If you have encountered such a report error, please follow the steps below.
Issue description:
The following appears on your report instead of the expected report data: "File size is too large to download. Please contact Denticon support."
Troubleshooting steps:
- Narrow Down Your Report
- Filter the report by more specific criteria, such as a smaller date range or fewer offices, instead of pulling all data at once. This may help reduce the file size and allow for successful download.
- Run Multiple Reports:
- After you have a need for set of data, for example all offices over a year, and the file is too large, run smaller reports and export to Excel. You can copy the relevant cells and past them into a single report.
- It is recommend to save individual copies of the reports and create a new copy of a combined file.
Best Practices:
Keep report criteria within a smaller range, like by office or six month window, if you find that you are regularly getting this report error.
Process Example:
Situation Description: A team member in the office has been asked to pull a Collection Report for a full year for all offices across all payment types.
Part 1: Report Pulling
Below are the three report criteria the team member was asked to fulfill. Office/Group and Payment Types are both set to ALL and the Date Range is set to 4/15/2026-4/16/2026. When the team member runs the report, there is an error reading: Report Error: "File size is too large to download"
There are three options the team member can attempt to narrow to resolve this issue:
1 - Date Range: The team member sets the date range to a six month window. Now the report can be run in two pieces and assembled in Excel.
2 - Office/Group: The team member sets the Office/Group selection to three offices. Now the report can be run in multiple pieces and assembled in Excel.
3 - Payment Types: The team member sets the Payment Types selection to three payment types. Now the report can be run in multiple pieces and assembled in Excel.
Step 2: Report Assembly
Once the team member has downloaded each portion of the report with their preferred criteria limit (ex. two reports pulled for each half of the year) in an Excel Print Format, the user opens the files on their device and copies the data from once report into the other.
Open your local device's Downloads folder to see the reports run:
You may need to enable editing on each report before progressing. Select a report to be the recipient of the cells with more data and open it. Then press Enable Editing:
Click File to open the options for the spreadsheet:
Select the Save As tab and then name your document differently than the original document. This will create a copy of the file separate from the original downloaded copy. Press Save to confirm:
If done correctly, the folder with your downloaded reports should have a new report, as follows:
Open the other report spreadsheet to prepare to copy data and select the cells with data to be pasted into the new document:
You can left click and hold from the first cell with entry data (DO NOT INCLUDE HEADERS) to the final cell with report entries (DO NOT INCLUDE FOOTERS). Press Ctrl + C to copy the cell data.
Return to your custom named copy of your new report to combine all data. Click the final row the report (footer with Total for example) and right click.
If have correctly copied the other report's cells, selected the final row, and right clicked, there should now be a menu with and option called "Insert Copied Cells". Select this to paste the cells from the other report.
If you selected the correct option, you should now be able to see a window asking if you would like to Shift Cells right or down. Select "Shift cells down" and then press OK.
Once pasted, you should now see entries from the other report added to this one.
You can use formulas to correct any totals at the bottom of the report. Ex. Remove the total in the A column and in the B column enter the formula for: =COUNT(B6:B400)
For money totals, try replacing the static totals the SUM function of Excel. Ex. =SUM(I6:I400)
Contact support:
If even after narrowing your report criteria down to a single office or smaller time frame (ex. six months instead of twelve, three months instead of six months, etc.), or limiting other criteria your report still shows that it is too large, please send a copy of each report you ran and the screenshot of the Report Criteria you used to the Denticon Support Team via Help > Get Help > Submit a Ticket or reply to your existing ticket via Help > Get Help > your name > My Activities > click ticket title. How can I reach Denticon's Customer Care Team for Support?
Additional resources:
I'm trying to run a report but I am getting an error "The request failed with HTTP status 503: Server Error"
Article Version 1.1 2026.4.16