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I saved a report to My Favorites but nothing happens when I press Print/Preview. How do I fix this?

Robin Moone (She/Her)
Updated

Introduction and issue description:

This guide is intended for users who access a previously saved report under the Reports > My Favorites menu and get no results if the Print/Preview button is pressed.

Signs:

You previously saved a report to the Reports > My Favorites menu. When you click on the title of the report to access it, pressing Print/Preview does not generate a secondary window loading your report.

Basic troubleshooting steps:

  1. Access the Reports > My Favorites menu.
  2. Click the Name of the report and note the Report Criteria for later. (A screenshot is recommended.)
  3. Return to the Reports > My Favorites menu and note Breadcrumb of the report. (A Breadcrumb is the click-path to reach this report normally.)
  4. Press the Trashcan button to remove it.
  5. Use the Breadcrumb to access the Reports menu and find the report again.
  6. Enter the Report Criteria and press Add Report to Favorites.
  7. Return to the Reports > My Favorites menu and access the report. Press Print/Preview to run the report as usual.

Advanced troubleshooting steps:

  1. Access the Reports > My Favorites menu.
  2. Click on the Name of the report that will not print.
  3. Note the Report Criteria and setups you have customized for later. (A screenshot is recommended.)
  4. Return to the Reports > My Favorites menu.
  5. Note the Breadcrumb of the report that will not print for later. (This is an exact trail of dropdown menu options needed to reach the report from the Reports > Submenu.)
  6. Click the Trashcan button on the line of the report that will not print.
  7. Access the Reports menu and select the report from the earlier Breadcrumb.
  8. If you have successfully deleted the report from the Reports > My Favorites menu, a button to Add Report to Favorites will be visible here.
  9. Fill in the Report Criteria as you wish for them to be saved.
  10. Press the Add Report to Favorites button.
  11. Return to the Reports > My Favorites menu again.
  12. A new version of the report should now be saved here and the Print/Preview button should now work when accessing the report from the Reports > My Favorites menu.

Visual Examples:

Reports > My Favorites Dropdown Menu

My Favorites Page - Name, Breadcrumb, and Trashcan

Print/Preview Button Access From Reports > My Favorites

Trashcan Button Dialogue Menu Options - OK Confirms and Deletes the Report*

Add to My Favorites Button - Access via Reports > Other Submenu (Ex. Management Reports)

*Note: Be sure to note the Breadcrumb and Report Criteria before removing anything from the Reports > My Favorites menu.

Contact support:

If you have taken these steps and are still having issues, please take screenshots/send a Birdie video behavior of the Report and the Reports > My Favorites menu and send them to the Denticon Support Team via Help > Get Help > Submit a Ticket or reply to your existing ticket via Help > Get Help > your name > My Activities > click ticket title. How can I reach Denticon's Customer Care Team for Support?

Additional resources:

I'm trying to run a report but I am getting an error "The request failed with HTTP status 503: Server Error"

Article Version 1.1 2026.5.15

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