One of our computers is not printing reports, forms, and letters from Denticon. We are able to print a test page, a document, and a web page. We have a problem only when printing from Denticon. Why won’t Denticon print our letter, report, or form?

Denticon, as a Practice Management Software, does not have a function to print directly in the program.

Denticon generates all printed documents to Adobe Acrobat Reader® for printing (i.e., reports, letters, statements, claims).

Here’s a suggested checklist:

¨ Ensure the computer-to-printer cable(s) are securely connected on both the computer and the printer

¨ Ensure the printer power cable is securely connected to an operational power outlet

¨ Ensure the printer power is turned on

¨ Ensure a current version of Adobe Acrobat Reader® is installed on the computer from which the print command is generated

¨ repair Adobe Acrobat Reader®

o open the Adobe Acrobat Reader® program

o click Help

o choose Repair Adobe Reader® Installation

¨ Ensure a current version of Microsoft Internet Explorer® is installed on the computer from which the print command is generated

¨ Ensure the version of Adobe Acrobat Reader® is compatible with the version of Microsoft Internet Explorer® which is installed on the computer

¨ Confirm the printer drivers are current – check the printer manufacturer’s website for current drivers; install current drivers

¨ Ensure the computer meets all of Denticon’s “Minimum System Requirements”