Denticon Bridge Service 2.0 FAQ:
Why do I need to upgrade to version 2.0?
Denticon Bridge Service version 1.0 or 1.0.10, certificate expired after 5 years on 05/01/2021. We did not foresee this issue and could not provide a phased roll-outplan.
Do I need to upgrade to version 2.0?
Yes. The bridge is a quick way to launch the imaging software within Denticon for the patient selected.
Can I still capture X-rays from my standalone X-ray system?
Yes. You can still capture images by launching your imaging software directly if you have not been able to upgrade your workstations. You do need to search for the patient in the imaging software and capture x-rays. Any images taken while the bridge is not working will synch into Denticon once the upgrade to 2.0 is complete.
I am using a different imaging software e.g. Schick, XDR, Dexis, Dolphin, Gendex, Apteryx, Kodak. Do I still need to upgrade to 2.0?
Yes. The bridge is a quick way to launch anyimaging software within Denticon for the patient selected.
Do I need to upgrade all machines or only the capture machines?
Any machine that captures X-rays along with any machine where X-rays are viewed within Denticon will need to be upgraded.
What is new in Denticon Bridge Service 2.0?
Two significant improvements are included in version 2.0, apart from upgrading the latest certificate.
1.Multiple users: Previously, the bridge was limited to one active Windows user session. With version 2.0, multiple Windows user sessions areallowed.
2.Auto-start: Previously, Windows users had to click the “Start” button to runthe bridge session. With version 2.0, the session will auto-start.
How long does the installation take and is a reboot required?
Installation takes less than 5 minutes. Yes, a reboot is required.
Do I need administrative rights to the computer to install 2.0?
Yes. Please check our guide “Help -> Help & Support -> Guide to install and use imaging bridge service” for detailed installation instructions.
I have more than 10 computers. Can I mass update all my computers from RMM (Remote Monitoring and management) server?
Yes. Please check our guide “Help -> Help & Support -> Guide to install and use imaging bridge service” for detailed silent model installation instructions.
Does Denticon Bridge Service version 2.0 support Windows OS-7 or 8.1?
Yes. However, please ensure that your Windows machine has .NET Framework 4.5.2 or a later installed. Please check our guide “Help -> Help & Support -> Guide to install and use imaging bridge service” for detailed installation instructions.
I think I have installed version 2.0. How can I confirm?
Option 1:
Right-click on the icon in your desktop tray, and you should see only “Check For Updates” and “Exit” options, not “Start” and “Stop” options
Note: New version of Denticon Bridge Service application does not require “Start” or “Stop” like the previous version of Denticon Bridge Service (version 1.0.0.10).
Option 2:
Go to “Control panel” from your computer, click on “Programs and Features” and search for Denticon Bridge service. The version number should say “2.0.0.”
Option 3:
When you click on the X-ray icon in Denticon and get a prompt like below, it means you have successfully upgraded to version 2.0.
