When attempting to bridge into your imaging software you receive the following message:
What happened?
This error indicates that the Denticon Bridge Service cannot locate the directory your imaging software is installed to.
There are two possible places this process may have gone wrong.
First, you’ll need to go to Setup>Offices>Integration Tab and make sure the correct Imaging Program is selected for the office to bridge to.
(This is the correct setting for Dentiray Capture only)
If that is correct or been corrected and you are receiving this message, please review the following:
For Denticon to be able to locate your imaging software, Denticon Support needs to add the address to your local Windows Registry.
Dentiray Capture
If you are using Dentiray Capture, there are some premade files that will do this for you.
For 64-bit computers – You can browse to C:\Program Files (x86)\Apteryx\Xrayvision DCV folder on your computer and run DC_Single64.reg.
For 32-bit computers – You can browse to C:\Program Files\Apteryx\Xrayvision DCV folder on your computer and run DC_Single32.reg
If those files are not present in the folder, please contact Denticon Customer Care by submitting a Help Ticket through Help>Help Portal>Submit a Ticket Link
We will help you add the appropriate entry in the Windows Registry, and we can create a .reg file that you can use on more computers or for future reinstalls.
For all other Imaging Software or if your Dentiray Capture is installed on a server
Please contact Denticon Customer Care by submitting a Help Ticket through Help>Help Portal>Submit a Ticket Link
We will need to connect to your computer and add the entry in the Windows Registry specific to your software. We can also create a .reg file for your future use.