I received an error message that a Data Breach on an app or site exposed my password and Chrome recommended that I change my Denticon password. What does this mean and what should I do?

Your Denticon and Imaging Data is secure and has not been breached.

You have received this error message because Chrome has begun checking usernames and passwords against known data breaches automatically. https://security.googleblog.com/2019/12/better-password-protections-in-chrome.html

Perhaps one of the websites you loginto outside of denticon may have the same email address or password as what you use within the Denticon application.  One of those other sites may have experienced a data breach.  Therefore you are receiving this message as a alert with the suggestion of changing your password in Denticon/Apteryx and in the other sites you may use.  

Here is a scenario for better understanding:

If someone uses the same username and password on Denticon/XV Web that they use on other sites, it is possible that the breach warning will appear. Note again, it does NOT mean that Denticon or XV Web were breached.  Notice how these other sites in our example below all use the same email and password.  (a no no when it comes to best practices for integrity of security)

Example:

Let's pretend Office Depot has been breached.  Although, Apteryx credentials were not compromised, the same password from Office Depot is being used somewhere within Denticon and it's applications and hence the Chrome warning message.  

Therefore for better security it is recommended the user change their Apteryx and Denticon password.  After changing your password, make sure to clear your cache for Chrome.  You should no longer receive this error message.

To change your password in Denticon, please refer to this link: I want to change my password. How can I change my password on my own? 

• click the word “Setup” and choose the “Security” and “Change My Password” options from the drop-down list
• input the current password
• input the new password (minimum: 8 characters)
• confirm the new password
• click the Save… button

To clear your cache, please refer to this link: Sometimes Denticon Customer Care Representatives tell me that I need to clear the cache in my browser. How do I clear my browser cache?

CHROME

1. Click the Chrome “Menu”  button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“. Advanced Tab
2. To delete everything select All Time or select a specific Date Range. 
3. Select the “Clear browsing data” button, and Chrome will clear your cache.