When a patient is not checked out or treatment is not posted to the ledger from the appointment, Denticon will retain the old date of the last scheduled recall appointment. If the previous appointment has the recall code embedded or the treatment is not posted from the ledger, Denticon does not know if the appointment actually happened or was a missed by no show, so it does not update with the next scheduled date as a precaution.
Our patient has a future appointment with a recall code embedded. When viewing the Patient Overview screen, the scheduled date and time shows the patient's last recall appointment info instead of their future appointment? Why does this happen?
