Click the word “Utilities” and choose the “EClaims Management” option from the drop-down box. If you are registered, you will be directed to the website for ClaimConnect through EDI-Health Group. If a blank screen is returned, please contact the Support Team for registration assistance.
Claims in Denticon that have been generated and processed for electronic submission are forwarded to DentalXChange for further processing through their ClaimConnect.
To review the office’s submitted claims, click on Claim Search under the menu option Submission.
To correct any claims that have problems that prevent the claim from being forwarded to the insurance carrier for payment processing, click on View All Problem Claims. Common problems are patient or subscriber identification errors, or claims that require attachments. Problem claims must have the issue(s) resolved before they can be submitted to the insurance carrier for payment reimbursement. For each problem claim listed, click on the Validation Errors link to view the specific issue and resolution instructions. Follow the instructions on the screen to fix the problem. Once the error(s) are resolved, the claim can be submitted for processing.
NOTE: If the error is a patient or subscriber identification error (name, birthdate, social security number or unique identifier), the same data problem must be updated in Denticon so future claims will not get rejected for the same reason. If the error on the DentalXChange website is an identification issue, the user can resolve and resend within ClaimConnect. However, the data will not be updated in Denticon – it is the user’s responsibility to amend the data in Denticon because DentalXChange is a separate program.
For Help with e-claims, please contact DentalXChange via the communication manners on the menu option Support/Contact Us.