We have patients who have dental insurance. We notice a magnifying glass icon next to the word "Primary" and "Secondary.” How can we check the insurance eligibility of an individual patient?

When an office utilizes DentalXChange to process electronic claims, the office also has the ability to perform eligibility checks for a patient’s insurance plan.

Eligibility in Denticon is dependent on the insurance carrier's desire to provide information through DentalXChange, then into Denticon.

Some carriers provide eligibility, others do not. Denticon has no control over the amount of information provided, or if any information is provided.

The information provided in Denticon is solely dependent on the insurance carrier.

To check the current eligibility, click the magnifying glass icon.

On the Patient Eligibility screen, click the Check Eligibility button.

According to the eligibility information provided by the insurance carrier, the magnifying glass icon will change to reflect the information:

·   a Confirmed icon (blue square, with C)

·   a non-confirmed icon (yellow triangle)

The patient’s appointment will show a P icon to indicate the Primary insurance eligibility:

·   a green P indicates the carrier reports the patient has eligibility coverage

·   a gray P indicates the carrier does not confirm coverage

·   a red P indicates the carrier reports the patient does not have eligible coverage

If applicable, the patient’s appointment will show an S icon to indicate Secondary insurance eligibility. The same colors are used for Secondary eligibility in the appointment.