Please test here (https://demo.dynamsoft.com/web-twain/) to check if Dynamsoft is installed properly or not.
If it is not working on test site (https://demo.dynamsoft.com/web-twain/), the installation process is not completed properly.
If not installed properly, please do the following:
- Uninstall Dynamsoft software
- Disable the Antivirus
- Restart the PC
- Install Dynamsoft software
- Start Denticon and try scanning.
- Enable Antivirus if scanning works
If you completed these steps and are still unable to scan into Denticon, please submit a ticket to Denticon Customer Care. If you receive this article in your support ticket, please attempt these steps and reply to your ticket for additional support.
Article Version 1.1 2026.10.8