Overview

When using a Planmeca Promax in XVCapture, the acquisition returns the following message:

Unable to initialize the capturing process for the Planmeca hardware.  The device was not calibrated.

Environment

Hardware: Planmeca Promax

Software: XVCapture 3.5.X

Resolution

1. Open XVCapture.
2. Click on Advanced User Tools in lower left.
   
3. Click Preferences.
   
4. Enter admin password AKRON
5. Click on Imaging Extensions on left.
   
6. Click the arrow or double click on the section you wish to modify.
   
7.  Click Planmeca Digital X-ray.
   
8. Change the setting for Digital x-ray resolution to Normal resolution.
   
9. Test and confirm the pano works in XVCapture.

Article Version 1.0 09-10-2026