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XDR Sensor

Michael Satterfield
Updated

Purpose:

This guide covers resolving common issues with XDR sensors including image quality and USB device connectivity issues.

XDR360_0023.jpgXDR360_0000.jpg

XDR Sensor Software Support: 

Baseline Image Quality Settings

The settings below cover the XDR driver-level filters and the XVCapture Post Capture Filters (PCFs).  These will work for the majority of XDR and E2VII sensors.  if additional changes need to be made, more information can be found General Image Quality Tips.

  1. Open XVCapture.
  2. Click on Advanced User Tools in lower left.
  3. Click Preferences.
  4. Enter admin password AKRON
  5. Click Imaging Extensions on left.
  6. Click the red arrow next to Digital X-ray Image Capture.
  7. Click the XDR Digital X-ray extension.

    NOTE: The XDR sensor is a rebranded E2VII sensor.  The extension may be different than XDR.
  8. In the Image Quality Settings match the setting to the manufacture's suggested general filters in the image below:
  9. The Sharpen Mask's Mask Size should not be set higher than 19x19.  The Factor slider may need to be increased to 20 to increase sharpness.  While it can be set to 30, image artifacts will start to be generated.
  10. Click Modify Post Capture Filters.
  11. In the Image Filter window ensure that the filters match below:
  12. Test the sensor to confirm image quality is diagnostic level,

Sensor Correction Files

Sensor use correction files to correct image quality and adjust the image for camera defects.  When they are missing the image quality will suffer.

If the office was previously using XDR sensors with XDR Imaging or Legacy XrayVision products (XrayVision 4, XrayVision 3, and XVLite, copy the correction files and place them into the \XVCapture\Devices\XDR folder, and enable image correction as this can also help improve image quality. Steps below:

  1. XDR Imaging: Navigate to C:\XDRClient\Sensors and copy all files with a .cal file extension
    XrayVision 4, XrayVision 3, and XVLite: Navigate to the \Devices\ folder in the legacy software’s root folder and copy all files with a .cal file extension in that folder or any subfolders.
  2. Paste them into \XVCapture\Devices\XDR folder.
  3. Open XVCapture and go to the XDR extension as shown in the Image Quality section above.
    ,
  4. Click on Hardware Settings button on the left side.

  5. Check the box labeled “Enable Image Correction,” and verify the Correction Files path is correct

    correctionfileoption.JPG

Hardware Not Found

Devices are not found typically due to the following reasons (descending probability):

  1. Drivers not installed / listed in device manager as ‘Unknown Device’
    1. Contact the device manufacturer for driver install
  2. Intermittent connectivity (PC or device hardware issues)
    1. Try another USB port or powered USB hub if possible
    2. Check device manager - if not showing in list properly, contact the device manufacturer.
    3. For sensors with intermittent connectivity try Power Management | Disabling Power Management for USB devices.
  3. Permissions
    1. Adjust driver folder (C:\Program Files (x86)\IntraOralUSB) permissions to allow the Everyone built-in group Full Control.
    2. Run XVCapture or Apteryx Online Capture software as administrator to test
    3. Run manufacturer’s test software as administrator.
  4. Drivers locked by another imaging system
    1. Close competing imaging software via task manager, or manually in system tray/taskbar and try again
    2. Attempt to ready with manufacturer test software - if failed refer to manufacturer

 

XDR E2VII Drivers not working properly in Windows 11

If you have installed the drivers and the sensor shows up in device manager with a yellow triangle follow the below steps.

The driver is not currently signed as of 08-04-2026 and Windows Core Isolation Memory integrity will block the driver from functioning.  Device Security in the Windows Security App | Microsoft Support

The should contact the device manufacturer to determine if a signed driver is available. If the practice wishes to turn off Memory integrity they should contact their IT/ Managed Service Provider.

 

Auto-Firing / Images Returning Without Radiation Emission

  1. Open XVCapture.
  2. Click on Advanced User Tools in lower left.
  3. Click Preferences.
  4. Enter admin password AKRON
  5. Click Imaging Extensions on left.
  6. Click the red arrow next to Digital X-ray Image Capture.
  7. Click the XDR Digital X-ray extension.

    NOTE: The XDR sensor is a rebranded E2VII sensor.  The extension may be different than XDR.
  8. Click on Hardware Settings on the left side.

  9. Raise XVIS Threshold (standard setting is 250mV) and test again each time to see if it auto-fires. Continue raising until it idles successfully.
    NOTE: Ensure the value is not too high, otherwise radiation emission may not trigger the acquisition.

  10. If other PCs do not have the issue, it is recommended to match the functional PCs XVIS settings.

  11. If the sensor fails to idle - and continues to auto-fire despite very high values, the sensor may have a hardware problem. Try another USB port if one is available. If still unsuccessful - test using XDR's software. If issues persist - refer to sensor manufacturer.

     

Slow Capture Speed

Adjust the ‘Integration Time’ setting for the sensor within extension options to get it to return images faster.

Higher integration time usually contributes to better connection and communication stability - warn the office of this. Typical values range from 3000 to 335.

 

Article Version 1.4 08-05-2026

 

 

 

 

 

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