Summary: If a patient is currently marked as Sent to Collections in Denticon but does not appear in the TSI portal, you can release the account and resend it by updating the Responsible Party settings. This process retransmits the collections information to TSI.
Basic troubleshooting steps:
- Open the patient's account in Denticon.
- Navigate to the Patient Overview screen.
- In the Responsible Party section, click Edit.
- Clear the Send to Collection checkbox.
- Click Save.
- Return to the Responsible Party section and click Edit again.
- Select the Send to Collection checkbox.
- Click Save to resend the account to TSI.
What Happens Next?
After the account is saved with the Send to Collection option re-enabled, Denticon will retransmit the collections information to TSI. This can be helpful when an account is marked for collections in Denticon but is not visible in the TSI portal.
Need Additional Assistance?
If the account still does not appear in the TSI portal after being resent, please contact Denticon Support for further assistance.