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KB Article: Java Script Bridge Error

Kevin Gray
Updated

KB Article: Java Script Bridge Error

Issue

Client is unable to properly load XV Capture

When opening the imaging screen, the following error appears in the bottom-left corner:

javascript:diagnosticimaging(4,0,'X-Ray Vision');

The client has already completed the bridge setup, but the error persists.

Symptoms

  • XV Capture fails to fully initialize
  • JavaScript error appears in the bottom-left of the application window
  • Imaging module may not load or function correctly
  • Issue occurs even after bridge configuration

Cause

This error typically indicates a failure in the JavaScript bridge or initialization process between the application UI and the X-Ray Vision imaging components.

Common causes include:

  • Missing or incomplete launch/bridge configuration
  • Corrupted or missing XV Capture/X-Ray Vision components
  • Improper Internet Explorer (IE) or embedded browser settings
  • Blocked or disabled Active scripting / ActiveX controls
  • Communication failure between imaging services and the application
  • User permissions or environment issues

Resolution

Follow the steps below to resolve the issue:

1. Verify Bridge & Launch Configuration

  • Confirm the bridge setup is complete and correct
  • Validate that the launch configuration includes X-Ray Vision components
  • Ensure all required paths and executable references are correct

2. Check Internet Explorer Settings

XV Capture relies on embedded IE components.

  • Open Internet Options
  • Go to Security → Trusted Sites
    • Add the application/server URL
  • Click Custom Level and ensure:
    • Active Scripting = Enabled
    • ActiveX Controls = Enabled

3. Reset IE Settings

  • Open Internet Options
  • Go to Advanced
  • Click Reset
  • Restart the workstation

4. Verify Services & Connectivity

  • Ensure all XV / Imaging services are running
  • Confirm:
    • Database connectivity
    • Server accessibility
    • Imaging paths are reachable

5. Repair or Reinstall XV Capture / X-Ray Vision

  • Corrupted files can prevent JavaScript functions from loading
  • Perform:
    • Application repair (preferred first step)
    • Full reinstall if issue persists

6. Test User Permissions

  • Run the application as Administrator
  • Test with a different Windows user profile

7. Clear Cache and Temporary Files

  • Clear:
    • Windows Temp folders
    • Internet cache
  • Reboot the machine

If the issue persists after completing all steps, escalate with:

  • Local IT

  Apteryx Version 1.0 5/8/2026

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