Skip to main content

Scanner/Sig Pad Troubleshooting Steps after Google Chrome v142 Update

Jeremy Hogate
Updated

With the release of Chrome version 142, users may encounter a new browser prompt when accessing Denticon screens that utilize connected devices (e.g., signature pads, scanning, or other devices) for the first time. 

Troubleshooting Steps

  1. Open Denticon in Google Chrome

    1. Navigate to your Denticon login page and sign in.

  2. Reset Site Permissions

    1. Click the padlock icon next to the address bar.

    2. Select “Reset Permission”
    3. Confirm the reset.

  3. Reload the Page

    1. Close the pop-up window.
    3. Click “Reload” when prompted to apply the changes.

  4. Re-enable Device Access

    1. Open a Denticon feature that uses a connected device (e.g., Scanner).

    2. When prompted, click “Allow” to grant local network access.

  • Organization-Level Fix (Admin Policy)

    • For IT administrators managing multiple machines via Chrome Enterprise:

    • Configure Chrome Policy:

      • Use the Chrome Enterprise Admin Console.
      • Set the policy to allow local network access for *.denticon.com.
      • Refer to Chrome Enterprise Policy documentation for details on managing site permissions.

  • Once permissions are reset and access is allowed:

    • Denticon will successfully connect to local devices.
    • Scanners, signature pads, and payment terminals should function normally.

  • If issues persist after following these steps:

    • Contact your internal IT support team, or reach out to Denticon Support for further assistance.

Related articles