Introduction:
ERAs are submitted to Denticon via a connection with DentalXChange; however, the location where the payments are posted can be controlled by an Account Admin. Below are some details to help your team find the best option for your patients.
Question 1: Where are the settings located to make this decision?
Answer:
Only account admins can make the necessary changes for this decision. They are as follows:
- Access the menu for Setup > Account Info
- Access the Advanced tab
- Press the Edit button
- Under the 835 Settings find Default Office.
- Change this setting to your desired selection and press Save.
- This will globally change the settings across the account for all offices.
Question 2: What are our options for the Default Office locations?
Answer:
The options are follows. Only one option can be selected across all offices.
- ** Use Claim OID ** = Each office will have the ERA posted directly to the office where the appropriate claim was filed. This is the easiest way to post ERAs to prevent allocations issues as Denticon's allocation system compares Office ID, Patient, and Provider for matches to stop the aging of a balance.
- Specific office OIDs = This option is usually for offices with a Billing Team that will custom allocate amounts on a later date. If a specific office is selected, all payments will post via the selected office as part of the allocation.
Question 3: Are we able to select a central billing office for some locations and the ** Use Claim OID ** option for other offices?
Answer:
No. The options available under the Setup > Account Info menu are all global. They will impact all users and offices within the PGID. It is not possible to have this selection by Office Group.
Additional information:
We have an ERA 835 auto payment that posted to the wrong claim. Why?
Article Version 1.1 2026.6.12