The patient has a record in Denticon but not yet in Apteryx/ Dentiray- meaning xrays haven't been taken on them as of yet and the reason why they are not coming up in the database to move images to.
In this case, Use the New Patient Side of the screen and be sure to include the patient ID, name, DOB exactly how it reflects in Denticon.
Save and Confirm the changes.
Now the images should reflect in the correct chart.