When the message "DXC ...Invalid User" appears or Real Time Eligibility gives a "Clearinghouse Error [Invalid User]", the system is saying that the users credentials don't match the credentials for the Electronic Data Interchange. Normally, this happens when a user changes the password in DentalXChange and doesn't change it in Denticon. If a user has changed the password for DentalXChange they must change the password in Denticon. To do this, go to Setup/Offices/Office Setup, select the correct office, click on the Integration tab, then Edit Office. Enter the new password in the EDI to match what is in DentalXChange.
This is what the errors may look like:
