If the office has previously had success regarding submission of electronic claims from Denticon to DentalXChange, it is apparent that the username and/or password on the DentalXChange website has been changed.
For the office’s convenience to transmit claims via the link Utilities/Batch Claims Processing, Denticon allows the dental office to embed the office’s DentalXChange username and password in its Denticon account.
Denticon has a partnership with DentalXChange that functions well when the proper information is recorded in each company’s records. As long as the information recorded in one company’s records matches the information recorded in the other company’s records, claims can be successfully transmitted from Denticon to DentalXChange.
Whenever the office changes the DentalXChange password on the office’s account in the DentalXChange website, the password no longer matches the information that is recorded in Denticon’s records.
As a result, the bridge is “broken” and claims cannot be transmitted from Denticon to DentalXChange. When this happens, an error message appears on the screen: Error Authenticating Eclaims [3]
To correct, the office’s administrator should:
- Click the word “Setup” and choose the “Offices” option from the drop-down box
- Highlight the office name
- Click the Edit Office button
- Select the “Integration” tab
- Input the new DentalXChange password in the “EHG Password” field
- Confirm the new DentalXChange password in the “Confirm EHG Password” field
- Click the Save button
Once the Office setup is updated, the Denticon-to- DentalXChange bridge will be instantly restored, and the office can successfully transmit claims.
A functioning bridge may be tested by clicking the word “Utilities” and choosing the “Eclaims Management” option from the drop-down list. If the user successfully reaches the office’s account on the DentalXChange website, the bridge is functioning properly.