Articles in this section

• How are Preauths sent electronically when the 'E-claims' button is grayed out?
• My patient wants to know how much the insurance carrier will pay for treatment we propose. How do I generate a pre-authorization claim?
• I've tried to generate a pre-authorization claim, but I can't seem to get one to generate. What could cause this?
• When we try to generate a pre-authorization, the “Pre-Authorization Detail” screen is blank. What’s wrong with our patient’s treatment plan?
• When we try to generate a pre-authorization, we get an error message “one of the selected treatment has no billing order.” What’s wrong with our patient’s treatment plan?
• I need to pre-authorize a procedure for a supernumerary tooth. I cannot input a supernumerary tooth number. How can I generate a pre-authorization for a supernumerary tooth?
• How are we able to delete a patient’s Pre-Authorization claim?