When we try to generate a pre-authorization, we get an error message “one of the selected treatment has no billing order.” What’s wrong with our patient’s treatment plan?

For a procedure to be included on a pre-authorization claim:

• The patient must have a dental insurance plan attached to the patient record, and the plan setup must be indicated to submit a claim
• The procedure must be indicated as billable to an insurance carrier; that is, there must be a D or DD in the “Bill” column
• The procedure must have a fee

If the patient’s record does not have an insurance plan:

• a plan must be associated to the patient’s record
• the Treatment Plan must be re-estimated in order to create a billing order in the “Bill” column

If the patient’s record does have an insurance plan:

• the Treatment Plan must be re-estimated in order to create a billing order in the “Bill” column