Description:
If your team is reporting trouble with the CVV box on their devices and their caches were cleared, they have signed into a tabless windows, and their browsers are up to date, then this guide will help you review the best account setting to assist your team.
Pre-requisites:
- Cleared cache on the impacted device(s) - Sometimes Denticon Customer Care Representatives tell me that I need to clear the cache in my browser. How do I clear my browser cache?
- Update browsers on the impacted device(s) - How can we update our Browser?
- Your team signs in via PlanetDDS.com through the I'm A Client dropdown - How to Bookmark Denticon's Login Page
- Security Permission: Setup - Account Screen Full Control - How are we able to understand the security rights in a security group?
Troubleshooting Steps:
- Access the dropdown menu for Setup > Account Info.
- Select the Advanced tab, then press Edit.
- Change the Options setting called Enable Full Screen to Yes (checked-box) and press Save.
- Have users sign out by pressing Logout, and clear their cache [see above article].
- Finally, have impacted users sign back in via PlanetDDS.com through the I'm A Client dropdown and try again.
- If the issues continue after attempting both the Pre-requisites and the Troubleshooting Steps, please contact Denticon support and advise that you have completed the steps in this article.
- We also recommend including screenshots of the error message and roadblocks you encountered on your support ticket. For more details see: How can I reach Denticon's Customer Care Team for Support?
Visual Examples:
Best Practices:
Always have Setup [menu] > Account Info [option] > Advanced [tab] > Enable Full Screen = Yes. This usually prevent future errors.
Additional information: