Issue description:
When direct printing a primary claim that was created as part of an ortho contract, the secondary insurance's information is not populating in box 11 of the claim form.
Signs:
Steps to reproduce:
- Select a patient with primary and secondary insurance attached.
- Create an ortho payment contract, setup the contract so that claims are created when the contract is periodically billed.
- When contract is billed, go to the patient ledger and click into the primary claim that was created.
- Click the "Direct Print" button to view claim form. Box 11 is missing the secondary insurance plan information.
Answer:
We are currently evaluating this issue and will update this article when additional information is available. In the meantime, please click the 'Follow' button on this article so that you will be notified when we update it.