Our office has sent a communication ( email message) to our patient via “Patient / Email or Text Message” link. Our patient has stated a  email reply was sent. How do we retrieve the patient’s response message?

Denticon is not programmed to allow email communication from the patient.

When a patient receives an email message sent from the office via Denticon, the patient cannot email a response back to the office via Denticon. The outbound email communication should indicate the patient cannot email a response to the office.

Email communication to a patient is one way: outbound from Denticon.