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As the account owner/administrator, I have my email address correctly recorded in my user setup. However, my billing invoices are not being delivered to my email address. What is wrong with my recorded email address?

Christina

August 26, 2023 15:27
Updated

The email address which is indicated in setup/security/users is used only for Help Portal Ticket communication.The email address which is indicated in setup/account info is what PlanetDDS uses for account billing communication.

To confirm and/or change the email address which is used for account communication:

Click the word “Setup” and choose the “Account Info” option from the drop-down box
Click the Edit button
Update the account’s email address
Click the Save button